Coachella Valley Storage
"I do not write reviews on anything unless I am asked and the consumer/client experience merits it. This is one instance that it does. When I arrived near the end of the day a few days ago, Gustavo was busy sending monthly reminders and invoices to clients/tenants. He stopped and greeted me politely and professionally immediately. I started the conversation by asking him to explain to me the difference storage space dimensions and how much stuff I could place inside. I followed by asking for a tour of the spaces available. Once done, we returned to the Office and Gustavo provided me with two quotes inclusive of a discount and insurance. I left and told him that I would return first thing in the morning the following day. As promised, I arrived the next day around 9:45 a.m. and told him that I had decided in a 10'x10' Unit. He proceeded to process my request by asking for my I.D. and contact information. Gustavo followed-up by showing and explaining to me that I needed to review and execute a contract with CVS. Prior to me signing it, he took the time to explain each clause in plain English instead of legalese. Bottom line: The entire experience was pleasant, cordial and respectful. In my opinion, and without the benefit of experiencing other firms similar to CVS in the CV, Gustavo is an exemplary manager not only at CVS but can easily be candidate for managerial excellence award from the entire industry which often is filled with wannabes' who marginalize relationship building and focus solely on the transaction!"