"The Sunday manager was very helpful in getting me setup for access so that I could store items same day, even though it was already 2pm Sunday afternoon. Facility is cleanest, most well-lighted I have ever used and is climate controlled to a comfortable temp.
Things that could be improved:
- Access is controlled by keypad but the phone app does denies my access request and no one at the facility knows why or could help. I'm not the only one having problems.
- Carts for tenant use are not always available and people dont return them to an area where you can access them. The manager on duty may be able to get you one if you go to the office.
- Loading/Unloading area nearest the elevator (only access) only has room for 3 vehicles at a time. More spaces are available farther from the door, but thats a longer haul for you.
Something I don't like: Requires auto-pay with debit or credit card to make it easy on them to collect the rent but it is one more vendor keeping your credit info on file that can be hacked. I should have other options to pay.
Overall, facility is clean, easy to access from the street, onsite staff are friendly and helpful and your goods are relatively safe. Storage space is lit by hall lighting and "transom-like" opening at top of door to allow light in. Contract is typical and easy to terminate."